I'm not sure how to answer your question. If it's set up the way as suggested, you wouldn't be asking how to set it up. If it's set up as suggested and not functioning the way you expect, you'd be asking a different question. If it's not set up the way as suggested, it is confusing why you'd ask the question.
Have you looked at the interface where it says "Dispatch by ..."? On Mon, Apr 28, 2014 at 10:54 AM, Leah Kelly <lke...@tenstreet.com> wrote: > Thanks, that’s good news for us, as this is how we are set up. How do I > enable this? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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