Hi, We have setup Queue escalation with OTRS, We did enable email notification with the GenericAgent.pm config, but the emails go to everyone on the queue, is there anyway we can just set it to an email address?
Simon Allison South Downs College ********************************************************************** This message may contain privileged and confidential information. It is intended solely for the person to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message immediately. The text in this e-mail and any attachments should not be altered or tampered with in any way. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of South Downs College. **********************************************************************
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