This will entail a webpage allowing Support to do custom reports from
the OTRS MySQL database. The first
report they will need is one that give the following information.
Sub ID
Co ID
Login
User full name
Owner of the ticket
Ticket type
Ticket subject
Full body of email ticket and the corresponding messages
Full body of the phone ticket
When the ticket was open
When the ticket was closed
When/if the ticket was escalated
Duration from open to closed
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