There's probably a bottleneck in your config. Either at the hypervisor level or inside the VM.
On my instance, I have 150 tickets/day, up to ~40 agents and up to ~140 customers simultaneously connected. I'm running Apache 32-bit/MySQL 32-bit/Strawberry Perl 32-bit/Windows 2008 R2 64-bit in a VM with 4 CPUs on Hyper-V (Windows 2008 R2), on 4 year old hardware. I think my access times are slightly better than yours. Ensure your VM performs optimally. It may be worth to install OTRS in a different VM, on a different hypervisor and see if you get the same performance. Make sure you follow chapter 6 from the admin manual for performance improvements but really for 2-3 customers and 2-3 agents you shouldn't need to do make any special performance performance tweaks for OTRS to runs decently fast. On Tue, May 13, 2014 at 12:04 PM, Mimiko <vbv...@gmail.com> wrote: > On 13.05.2014 11:56, Bogdan Iosif wrote: > >> Hi Mimiko. Did you manage to solve the performance issue? >> > > Hello. > Somehow. I did what mhillman sugested - ran > shell> bin/otrs.RebuildConfig.pl > shell> bin/otrs.DeleteCache.pl > > but in long terms, still it is visible slow for agents. Dashboard > generation on server for agents takes 0-6 seconds. Accessing SysConfig or > Package Manager takes 5-15 seconds. > > In case of customers and agents it seems that if the ticket system is not > accessed for some time, then first to access will wait awhile. Then others > will access pages quicker. Also, when selecting a queue or service in new > ticket page, refreshing other fields takes 1-2 seconds. And this is a > starting project, where there are 2-3 customers and 2-3 agents. I think > that perl is slow anyway. > > > -- > Mimiko desu. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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