The agent is replying via email?
On Tue, May 13, 2014 at 8:35 AM, Erik van Ast <erik.van....@suzohapp.nl>wrote: > Hi everyone, > > > > We have been using OTRS many years ago on an OpenSUSE system, but we have > it installed on a Windows Server now. > > I created a new database, so everything is new without any imported > history. Everything seems to work fine, but I have 1 annoying problem. When > an agent replies to a notification (for a new ticket for example) and the > server imports the email into the ticket, the customer gets an auto follow > up like I want, but the agent also gets that email because the agent is in > CC. This is something I’d rather not have, because the agent already gets > an Agent Notification, so the agent now gets 2 messages. This doesn’t > happen when a customer replies, in that case the agent only receives the > Agent notification (Agent::FollowUp)… > > Can someone tell me if it’s possible to remove the Agent from the CC of > the Auto response (Auto follow up)? > > Kind regards, > > Erik > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > _______________________________________________________________ > > Erik van Ast > SUZO-HAPP GROUP | Systems Administrator > Office: +31-(0)186-643333 | Fax: +31-(0)186-643377 > erik.van....@suzohapp.nl | www.suzohapp.nl NL > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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