Hi Steve, Is the OTRS user a member of the apache group?
See http://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html#preparing-manual-installation On Fri, May 16, 2014 at 2:11 PM, Steve Clark <scl...@netwolves.com> wrote: > Hmm... > > drwxrwxr-x 16 otrs apache 4096 Jan 28 2013 var > drwxrwsr-x 5 otrs apache 20480 May 15 15:12 var/tmp > drwxrwsr-x 137 otrs apache 12288 May 16 08:02 var/tmp/CacheFileStorable/ > drwxrwsr-x 2 apache apache 4096 May 16 08:04 > var/tmp/CacheFileStorable/DynamicField/ > -rw-rw-r-- 1 apache apache 353 May 16 08:02 > var/tmp/CacheFileStorable/DynamicField/4305254fe4dae751808d76237ed4338f > > Do these perms look OK? > > Thanks, > Steve > > On 05/16/2014 08:02 AM, Gerald Young wrote: > > File does not exist is not going to be fixed with permissions unless the > permissions are to be applied to a parent folder where apache or otrs user > has no access. > > > On Fri, May 16, 2014 at 7:58 AM, Steve Clark <scl...@netwolves.com> wrote: >> >> On 05/16/2014 07:33 AM, Sander Goudswaard wrote: >> >> I believe you need to run bin/otrs.SetPermissions.pl and/or >> bin/otrs.DeleteCache.pl >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> This is strange - the file is there and has the same permissions as all >> the other >> files in that directory. >> >> >> -- >> Stephen Clark >> NetWolves Managed Services, LLC. >> Director of Technology >> Phone: 813-579-3200 >> Fax: 813-882-0209 >> Email: steve.cl...@netwolves.com >> http://www.netwolves.com >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Stephen Clark > NetWolves Managed Services, LLC. > Director of Technology > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: steve.cl...@netwolves.com > http://www.netwolves.com > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
