That happens when for some reason the system gets hang or slow and it creates the ticket, but doen't write the article to it, or even if it writes the article it fails to associate it to the ticket.
You have to look for performance issues, slowness and or other parts of the system failing, might be the email, Domain Service, etc. To fix it, what you need to do is to add an article to those tickets, that way the users can view them. Odds are that the article was never created, if you as admin can see it's history you migth find out the article id and throug DB commands attach them otherwise most likely the info got lost. Regards. 2014-05-22 8:44 GMT-06:00 Marty Hillman <mhill...@equuscs.com>: > On three separate tickets opened this morning, clicking into them returns > the message, “This item has no articles yet.” This occurred on tickets > opened by two different users. The only commonality is that they were all > for the same sub-queue, so they were opened through the web interface. > (Emailed tickets hit a different master queue for manual distribution.) > > > > Any thoughts on how to see the details that were entered for these tickets? > > > > Marty Hillman – IT Manager of Network Infrastructure > > [image: Description: > http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png] > > > > 5801 Clearwater Drive, Minnetonka, MN 55343 > > > > *P* 612.617.4333 | *E** mhill...@equuscs.com <mhill...@equuscs.com>* > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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