Hi Rene, I would probably be able to add this to the script, if you want. -- Michiel
On Tue, May 27, 2014 at 8:31 PM, Rene Stoutjesdijk <r.stoutjesd...@gmail.com> wrote: > Good day, > > i would like to add a pendingtime when we do a close of the ticket. > We're currently making use of the App::OTRS::CreateTicket module > provided by Micheil Beijen. > > We want to set the state to 'pending auto close+' but then we also > have to add the pending time. > This isn't the difficult part, but after that we also have to set the > pending time, and this i can't figure out how to do that (i'm not an > xml or programming expert). > > Is somebody having an example on how to do this? > > > wkr > rene > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
