I tend to send with pending auto close successful. Customers can't be bothered. Also, you as an agent can't easily know that a ticket is one click closed. On Jun 4, 2014 4:12 AM, "Sander Goudswaard" < s.goudswa...@westerscheldetunnel.nl> wrote:
> All, > > > > My ticket reply template contains a link to reply to the ticket on the web. > > > > Is it also possible to put a ‘click here to close this ticket’ link in the > template? Has anyone already found out how to do this? > > > > Regards, > > Sander > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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