Hi Christophe, This is what the config option
Ticket::NewArticleIgnoreSystemSender is for, it does exactly what you want. You need to change the default value, in SysConfig. From then on, all *new* autoreplies will be marked 'read'. -- Mike On Tue, Jul 8, 2014 at 3:41 PM, Christoph Zwerschke <zwersc...@urz.uni-heidelberg.de> wrote: > Am 08.07.2014 15:24, schrieb Marwan Rabbâa: > >> This only way to do that, is to make a filter on your client side >> (thunderbird, gmail or whatever). > > > No, I meant something different. Our agent users requested that the auto > response should automatically appear already read in the OTRS web UI, i.e. > without the star. The mail client has nothing to do with this, the read > state is stored in the OTRS database. It makes no sense that the star > (shouting "read me") appears in the UI for auto responses, because our agent > users already know the text of the auto response. > > > -- Christoph > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
