> Yes, it's possible to preset the field with a default text How?
On Tue, Jul 15, 2014 at 11:33 AM, Christoph Zwerschke < zwersc...@urz.uni-heidelberg.de> wrote: > OTRS has a "move" button that allows quickly moving a ticket into another > queue, but you can't add a message with the move operation. > > With the setting Frontend::Agent::Ticket::ViewMove it is possible to > change the "move" button into a "queue" button that opens a window where > you can edit the move message and other attributes. The problem is that in > this case adding the message is mandatory then. Yes, it's possible to > preset the field with a default text, but this adds only unnecessary noise > to the ticket, as it's always displayed with a star as a new unread > message, even when it's only the default text. > > In real life, there are some situations where I want to quickly move a > message without adding a message, e.g. when moving it into the junk queue > or when the reason for the move is clear, and other situations where I want > to be more specific and add a message with the reason for the move. Is it > possible to have both kinds of buttons at the same time? > > -- Christoph > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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