Am 15.07.2014 13:59, schrieb Sander Goudswaard:
I am having an issue with the toolbar in the agent interface (the icon with a
star that shows unread items).
- When I receive a ticket update, the icon toolbar at the top of the OTRS
window shows an icon with a star.
- Clicking the icon shows the list of updated tickets (in this case, only one).
- The icon remains there, until I click it again, even if there are no unread
tickets.
Hence I need to click the 'star' icon twice to get rid of the notification. Are
others seeing this as well?
Regards
Sander
Hi,
Clicking the Star-Icon does not mean to remove the Tickets with Stars -
it is just a shortcut to the List of ticktes with unread articles.
(New/Responsible/Locked/...)
Recognize the number under the Icon (=Count of Ticktes not Articles, but
within one Ticket there could be more than one unread Article)
After Clicking this Icon, you get a List with Tickets where EVERY Ticket
has a Star, and after reading one of the Tickets and do any other
Page-Reload you will recognize the changed number of unread Ticktes...
If you just read the unread Ticket and do no other Page-Reload, the
Number of unread Ticktes in the Menu will not change because it is not
JavaScript-driven. (The Stars inside the Article-Area are
JavaScript-Driven and change immediately) Clicking the Star-Icon a
second time IS a Page-Reload, but you do not need to click exactly there...
Fritz
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