Thanks for replying Gerald,
I had checked the documentation and tried to work with ‘AgentTicketPhone’ and AgentTicketEmail’ but I wasn’t able to filter the Services based on selected Queue in the agent portal. I just checked your tip regarding ParentID but I don’t know how to use it as it seems to be tied to Services and I’m filtering by : properties -> ticket -> Queue -> Queue Name string. Possible -> Ticket ->Service-> regex value. Date: Tue, 19 Aug 2014 09:02:55 -0400 From: cryth...@gmail.com To: otrs@otrs.org Subject: Re: [otrs] [help]Associate Service to Queue when creating ticket in both Customer and agent portal. First, a link to the docs: http://otrs.github.io/doc/manual/admin/3.3/en/html/customization.html#acl-reference (Try ParentID). On Fri, Aug 15, 2014 at 12:37 PM, Jean-Pierre Zurbrügg <jp.zurbr...@live.com> wrote: Hello everyone, Running OTRS 3.3.8 I am trying to filter Services based on the selected queue in both the customer New Ticket creation window and the Agent Phoneticket, emailticket creation window. I have searched through the mailing list and came up with this post but it seems as it never got resolved. The link posted is also dead (404 not found). Thus far my ACL is correctly filtering out the services I do not want in the customer portal only. I have used both the Config.pm methods and the Agent portal ACL Management module. Here is my current ACL that works on the customer portal (ACL Management GUI module export): ConfigChange: Possible: Ticket: Service: - '[regexp]<Parent Service Name>.*' ConfigMatch: Properties: Ticket: Queue: - <Queue Name> Config.pm example: $Self->{TicketAcl}->{'ACL-Name-20'} = { # Match properties Properties => { Queue => { Name => ['<Queue Name'], }, }, Possible => { Ticket => { Service => { Type => '<parent Service Name>', }, }, }, I am currently using a test customer user that has all services enabled. I have also tried using 'PosibleNot' but I can't get the Agent Portal to only show the services associated with the selected Queue. Any push to the right direction would be greatly appreciated. Thanks in advance for any tips given, Jean-Pierre Z. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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