Yeah. Just select the relevant queues in "My Queues" in the agent preferences. Then click on Tickets -> Queues.
2014-12-04 16:17 GMT+01:00 John Koch <jk4059...@gmail.com>: > Hello, > > Is it possible to have a queue which is a combined list, in chronological > order, of all tickets in all queues. The purpose of this is to enable an > agent working on multiple queues to work through all tickets in > chronological order and be able to easily see tickets which are getting > old, no matter which queue they arrived in. > > Thanks! > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Lars
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