Hello Josu, KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have always a short delay to OTRS versions, because we
1) wait until the new version is really stable (including sending suggestions for bugfixes) 2) need time for porting and test, KIX4OTRS includes a lot of additional functions, so it takes a little time to deliver a proper module. You can deinstall KIX4OTRS anytime you wish, however, you'll delete all KIX-tables with it and you lose your KIX-configuration and all KIX-functions (as text modules, ticket templates, CI graph, CI comparing, etc.). If you however create a new folder in your OTRs system and shift KIX4OTRS there, you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at first, and you can update KIX4OTRS later. You won't lose your KIX-configuration then. List of the crucial KIX4OTRS functions can be found online: http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html Kind regards, Anna Brakoniecka ** Support / Update-Service / Maintenance ** ** http://www.cape-it.de/support ** Anna Brakoniecka c.a.p.e. IT GmbH - ...cape it easy Schönherrstr. 8, D-09113 Chemnitz http://www.cape-it.de/ <http://www.cape-it.de/> Tel: +49 371 27095 620 Fax: +49 371 27095 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier -----Ursprüngliche Nachricht----- Von:otrs-requ...@otrs.org Gesendet:Do 15.01.2015 11:05 Betreff:otrs Digest, Vol 76, Issue 15 An:otrs@otrs.org; Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. KIX4OTRS (Josu Lazkano) 2. Re: KIX4OTRS (L?ffler Thomas J.) 3. Problem with scheduled GenerateStats call (jan.dre...@bertelsmann.de) ---------------------------------------------------------------------- Message: 1 Date: Thu, 15 Jan 2015 10:25:33 +0100 From: Josu Lazkano <jlazk...@grupok35.com> Subject: [otrs] KIX4OTRS To: otrs@otrs.org Message-ID: <CAD=us4n25xP6=50kNE2wuNG8QATb9PRO3jJfvptioSL7=yb...@mail.gmail.com> Content-Type: text/plain; charset=UTF-8 Hello all, This is my first post in this list. I need to upgrade an old version of OTRS, the problem is that we have KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX dependencies. What is for the KIX4OTRS plugin? Is there other similiar plugin to make the same function? Regards. -- Josu Lazkano ------------------------------ Message: 2 Date: Thu, 15 Jan 2015 09:36:44 +0000 From: L?ffler Thomas J. <t...@erdw.ethz.ch> Subject: Re: [otrs] KIX4OTRS To: User questions and discussions about OTRS. <otrs@otrs.org> Message-ID: <acc110358e04e840ba49cf0ee24cd5f026f0d...@mbx114.d.ethz.ch> Content-Type: text/plain; charset="iso-8859-1" Hi Josu, Have a look here http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html. Regards -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Josu Lazkano Sent: Donnerstag, 15. Januar 2015 10:26 To: otrs@otrs.org Subject: [otrs] KIX4OTRS Hello all, This is my first post in this list. I need to upgrade an old version of OTRS, the problem is that we have KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX dependencies. What is for the KIX4OTRS plugin? Is there other similiar plugin to make the same function? Regards. -- Josu Lazkano --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------------------------------ Message: 3 Date: Thu, 15 Jan 2015 10:02:56 +0000 From: <jan.dre...@bertelsmann.de> Subject: [otrs] Problem with scheduled GenerateStats call To: <otrs@otrs.org> Message-ID: <76193651-5e60-4a0a-95f3-11b15c72e...@bertelsmann.de> Content-Type: text/plain; charset="utf-8" Hi, A stat that creates a ticketlist is called regularly by cron. There are no errors when calling it on command line with bin/otrs.GenerateStats.pl -n 10076 -m "my message? -r recipi...@domain.de When called by cron though I?m getting this error: ? ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015 Message: Invalid Date '2099-12-31 23:59:59'! Traceback (2107): Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361 Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015 Message: Invalid Date '2099-12-31 23:59:59'! Traceback (2107): Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 Use of uninitialized value $TimeEnd in subtraction (-) at /opt/otrs-3.3.8/Kernel/System/User.pm line 329. Use of uninitialized value $TimeEnd in numeric gt (>) at /opt/otrs-3.3.8/Kernel/System/User.pm line 332. creating data at bin/otrs.GenerateStats.pl line 372. NOTICE: Email sent to recipi...@domain.de ? Anyone here with an idea what?s going wrong? I have no clue where to look, though I?m somewhat experienced in Perl and of course OTRS. Jan Dreyer -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20150115/a5bb0d49/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 76, Issue 15 ************************************
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