Going into the way back machine here (, not sure I understand what you're trying for).
(1) Don't think you need multiple CustomerDBs (don't think it will cause a problem, but there is a limit to the number of CustomerDB) (2) I think what you'll need is ACLs to "limit" customer views to see the correct service(s). (I suspect that there is some confusion in terminology which may be causing some of the confusion.) -LQM From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Luis Daniel Lucio Quiroz Sent: Thursday, February 26, 2015 6:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Services linked to Customer DB Thanks but thats not the way I am looking for Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx <http://www.okay.com.mx> Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH 2015-02-26 12:44 GMT-05:00 Jorge Novo <jnov...@gmail.com <mailto:jnov...@gmail.com> >: Hi, On 26 February 2015 at 14:08, Luis Daniel Lucio Quiroz <luis.daniel.lu...@gmail.com <mailto:luis.daniel.lu...@gmail.com> > wrote: Currently I am setting up my own OTRS. And I have next scenario: - Many websites, each website has its own DB. Each Website represents a service. I have set up multiple Customer DB and users are able to log without problem. But I'd like that when user@website1 logs, he/she will see the service available automatically. When user@website2, he/she will see the other service. Is this possible? How? I have been reading perl code and manuals but I couldn't realize how. This is my aproach for the barely the same problem (mine is production and preproduction system) With two virtual servers (or more ) http://otrs.domain.local http://pre-otrs.domain.local Two directories /var/www/html/otrs /var/www/html/pre_otrs And two DDBB mysql://otrs mysql://pre_otrs Notice you have many directories and uses more disk space, on the other hand you have many different OTRS in de same machine. You can automatize the process of creation new web site quite easily No es lo mismo pero se parece. ;-) --- SALUDE3. http://www.rodeiroag.es/http://soloeningles.blogspot.com/ <http://www.rodeiroag.es/http:/soloeningles.blogspot.com/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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