Hi, Can I make an upgrade from version otrs:itsm 3.1.6 to 4 possible in one step (Linux)? Is there any upgrade documentation?
Thanks. El Martes 10 de marzo de 2015 11:43, Christoph Sandhaus <sandh...@mus.awo-ol.de> escribió: #yiv7722521734 p, #yiv7722521734 li {white-space:pre-wrap;}Hi! On an incoming ticket via PostMaster otrs adds a wrong customer on CC and sends a confirmation mail.I would like to figure out how otrs selects this customer. But I have _no_ idea where to start over. Any hint is apprechiated! Here is a description of my problem: All our customer IDs are mailaddresses. Assume the customers mail address of the incoming ticket is l...@mycompany.com But additionally there is a customers address like first.l...@mycompany.com Now the ticket history contains (freely translated from german): NewTicket - ... CustomerUpdate - updated: CustomerId=...;CustomerUser=first.l...@mycompany.com ... SendAutoReply - AutoReply send to <l...@mycompany.com> The auto reply mail contains an "CC" entry to "fist.l...@mycompany.com". Thanks for any help ... =====OTRS: 4.0.5 on debian 7.8 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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