Hi,
none of these tags do not work. Thanks for info.
Jakub Szczepanczyk
W dniu 2015-04-16 o 15:17, Placide Lysias NJAMI pisze:
Hi,
You are looking then for otrs tags. Below are some that you can try! Let us
know if it works
<OTRS_TICKET_Title>
<OTRS_TICKET_TicketNumber>
<OTRS_TICKET_TicketID>
<OTRS_TICKET_Queue>
<OTRS_TICKET_QueueID>
<OTRS_TICKET_State>
<OTRS_TICKET_StateID>
<OTRS_TICKET_StateType>
<OTRS_TICKET_Priority>
<OTRS_TICKET_PriorityID>
Best Regards / Cordialement
-----
Placide
-----Message d'origine-----
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
otrs-requ...@otrs.org
Envoyé : jeudi 16 avril 2015 12:00
À : otrs@otrs.org
Objet : otrs Digest, Vol 79, Issue 6
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-requ...@otrs.org
You can reach the person managing the list at
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When replying, please edit your Subject line so it is more specific than
"Re: Contents of otrs digest..."
Today's Topics:
1. Re: morge tickets - message body (Gerald Young)
2. Re: otrs Digest, Vol 79, Issue 5 (Placide Lysias NJAMI)
3. Re: merge tickets - message body (Jakub Szczepa?czyk)
----------------------------------------------------------------------
Message: 1
Date: Wed, 15 Apr 2015 08:15:59 -0400
From: Gerald Young <cryth...@gmail.com>
Subject: Re: [otrs] morge tickets - message body
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<cakk-ouj3yuoynu5rsy6mhtpbgmn6+o5gne3hxiyz1giy3lx...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
SysConfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge
On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk <
j.szczepanc...@alfavox.pl> wrote:
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number <OTRS_TICKET> is merged to
<OTRS_MERGE_TO_TICKET>.
How to add more variables to this message like subject:
Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is merged
to <OTRS_MERGE_TO_TICKET>.
--
Jakub Szczepa?czyk
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Message: 2
Date: Wed, 15 Apr 2015 12:33:32 +0000
From: Placide Lysias NJAMI <p.nj...@gelgh.com>
Subject: Re: [otrs] otrs Digest, Vol 79, Issue 5
To: <otrs@otrs.org>
Message-ID: <005201d07778$6336eff0$29a4cfd0$@gelgh.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi Jacub,
To change the message when merging tickets, go to Admin -> SysConfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge
There you have the message to modify.
Best Regards / Cordialement
-----
Placide
-----Message d'origine-----
De?: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
otrs-requ...@otrs.org
Envoy??: mercredi 15 avril 2015 12:00
??: otrs@otrs.org
Objet?: otrs Digest, Vol 79, Issue 5
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-requ...@otrs.org
You can reach the person managing the list at
otrs-ow...@otrs.org
When replying, please edit your Subject line so it is more specific than
"Re: Contents of otrs digest..."
Today's Topics:
1. morge tickets - message body (Jakub Szczepa?czyk)
----------------------------------------------------------------------
Message: 1
Date: Wed, 15 Apr 2015 10:22:56 +0200
From: Jakub Szczepa?czyk <j.szczepanc...@alfavox.pl>
Subject: [otrs] morge tickets - message body
To: otrs@otrs.org
Message-ID: <552e1fe0.4030...@alfavox.pl>
Content-Type: text/plain; charset=utf-8; format=flowed
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number <OTRS_TICKET> is merged to
<OTRS_MERGE_TO_TICKET>.
How to add more variables to this message like subject:
Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is merged to
<OTRS_MERGE_TO_TICKET>.
--
Jakub Szczepa?czyk
------------------------------
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End of otrs Digest, Vol 79, Issue 5
***********************************
------------------------------
Message: 3
Date: Wed, 15 Apr 2015 14:47:35 +0200
From: Jakub Szczepa?czyk <j.szczepanc...@alfavox.pl>
Subject: Re: [otrs] merge tickets - message body
To: otrs@otrs.org
Message-ID: <552e5de7.80...@alfavox.pl>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Hi,
thx for quick answer. I know where are settings responsible for merge
message template but i like to know others variables for merge template than
<OTRS_TICKET> or <OTRS_MERGE_TO_TICKET>.
Jakub Szczepa?czyk
W dniu 2015-04-15 o 14:15, Gerald Young pisze:
SysConfig
Edit Config Settings in Ticket ->
Frontend::Agent::Ticket::ViewMerge
On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk
<j.szczepanc...@alfavox.pl <mailto:j.szczepanc...@alfavox.pl>> wrote:
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number <OTRS_TICKET> is merged to
<OTRS_MERGE_TO_TICKET>.
How to add more variables to this message like subject:
Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is
merged to <OTRS_MERGE_TO_TICKET>.
--
Jakub Szczepa?czyk
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