Nils Leideck <nils.leideck <at> leidex.net> writes: > > On 21 May 2015, at 21:41, Saunders, Eric <esaunders <at> ucsd.edu> wrote: > > I would like to include a Customer User field that performs a live search of existing customers in a Process Activity Dialog. The functionality would be identical to that of the Create New Phone Ticket screen or the process demonstrated at 11:12 of this webinar: > > > You can select the "Customer" as a field in the Activity Dialog configurations. > > -- Cheers, Nils > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
True, but not in a way that's visible to the Customer. The goal is to allow Customers to submit on behalf of others. Thanks, +Eric --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
