Hi,
in version 4 the editor response format macros have changed: you need to modify
Ticket::Frontend::ResponseFormat
The default in a new installation is:
$Self->{'Ticket::Frontend::ResponseFormat'} = '[% Data.Salutation |
html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName |
html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
';
Paolo Mosconi
-----Original Message-----
From: usgt.sopo...@seidor.com [mailto:usgt.sopo...@seidor.com]
Sent: venerdì 12 giugno 2015 01:04
To: otrs_arch...@googlegroups.com
Cc: Paolo Mosconi; otrs@otrs.org
Subject: Re: [otrs] Salutation, template and signature texts not showing after
upgrade to OTRS 4.01
El jueves, 4 de diciembre de 2014, 12:45:01 (UTC-5), Paolo Mosconi escribió:
> Great, it works now.
>
> Many thanks for the very quick reply.
>
>
>
> Paolo Mosconi
>
>
Sorry for my ignorance. Can you please tell me what file exactly do I need to
change?, I can't find it.
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