Gerald - you were correct. After restoring the old database again, I altered the tables from MyISAM to InnoDB. Once that was done the database upgrade SQL script, the perl script, and the database post-upgrade all ran properly with no unexpected errors. After I upgraded the installed packages the server seemed to have full functionality, except for one thing.
The scheduler doesn't seem to be running. I ran /opt/otrs/bin/otrs.Scheduler.pl -a start (as user otrs) also ran /opt/otrs/bin/Cron.sh -start (also as user otrs) Nothing appears to happen. As root I run crontab -u otrs -e comes up with an empty crontab. Any idea what I'm missing? The main thing that's not happening is that fetchmail isn't getting the mailed in tickets. Would really like to get this working as it is in production. Thanks again for your help and guidance. I'm pretty sure you'll be hearing from me again as I continue the upgrade process Rob in Memphis OTRS 3.1.21 Ubuntu Server 14.04 LTS x64
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