Your solution may, or may not, be simple. It could be configuration error in Apache (or simple file permissions) or if SELINUX is enabled on the system it could be blocking the access. (If you didn't disable it or set in permissive mode mode OS install with it enabled. OTRS is incompatible with SELINUX default setup.)
No specific order...
1. Should confirm that apache is functional. apache logs
2. Check SELINUX status and disable (SEstatus may help in this - Suggest researching exact command for SuSe)
3. File permissions allow access (ls -l). OTRS has a file permissions script I. the script folder... I think it's otrs.spermissions but you will need to know the users and groups which run on your system.
4. Check error logs (most are in /var/logs/)
The specifics are outside the scope of list as they pertain to the specific configuration of your system and the O/S running on it. I think the install document covers some of these items, in part. There are apache and Linux os lists which can help with the details.
Look into your system logs and find error notices. They should direct your steps.
-------- Original message --------
From: milind.tai...@mol-ips.com
Date: 01/05/2016 00:14 (GMT-05:00)
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Cc: otrs-boun...@otrs.org
Subject: Re: [otrs] Help fresh installation of OTRS 5
Dear Marshall,
Thanks for the reponse sorry but i am very new to Linux and otrs, kindly advise if i can share any file which would be helpful for investigation.
Opensuse 13.2
Best Regards
Milind Tailor
Information Technology
MOL-IPS India, Mumbai Centre
Work : + 91 22 42478445
Website : http://www.molpower.com
From: "LQ Marshall" <qmarsh...@inetspace.net>
To: "'User questions and discussions about OTRS.'" <otrs@otrs.org>,
Date: 05-01-2016 03:39
Subject: Re: [otrs] Help fresh installation of OTRS 5
Sent by: otrs-boun...@otrs.org
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]
Sent: Monday, January 4, 2016 4:44 AM
Subject: [otrs] Help fresh installation of OTRS 5
I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl
I get forbidden message you dont have access to localhost/otrs/installer.pl on this server
Hum…
Shot in the dark -- Folder/File permissions … SELinux configuration? More details would be useful.---------------------------------------------------------------------
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