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Today's Topics:
1. Re: [outages] 911 outage - MA statewide (Jay R. Ashworth)
2. Re: [outages] 911 outage - MA statewide (Michael B. Williams)
----------------------------------------------------------------------
Message: 1
Date: Wed, 19 Jun 2024 01:45:35 +0000 (UTC)
From: "Jay R. Ashworth" <j...@baylink.com>
To: Martin A Flynn <martin.fl...@compdecon.org>
Cc: Martin A Flynn via Outages-discussion
<outages-discussion@outages.org>
Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
Message-ID:
<190717842.61029.1718761535934.javamail.zim...@baylink.com>
Content-Type: text/plain; charset=utf-8
Got it.
Our trunks were all PRI direct into Asterisk, no channel bank, just a CSU/DSU.
But yeah, that doesn't seem to support Mel's suggestion.
Understand: I'm not saying people shouldn't be scheduling their tests --
though I never have, and no one ever bitchedl you just gotta be professional
about the thing -- but telling people they must, and providing *even telecoms
professionals* with no visible means to acquire the number they have to call...
Nope; non-starter.
Cheers,
-- jra
----- Original Message -----
> From: "Martin A Flynn" <martin.fl...@compdecon.org>
> To: "jra" <j...@baylink.com>, "Martin A Flynn via Outages-discussion"
> <outages-discussion@outages.org>
> Sent: Tuesday, June 18, 2024 9:27:23 PM
> Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
> Jay,
>
> Trunks are primarily ISDN PRI via Adtran 908e (SD-WAN config to the
> carrier) , so we can see the digits on the Acterna HST test set
>
> Numbers were provided by the state OET team as the NENA list is
> incorrect for the state we are in.
>
> Martin
>
>
> On 6/18/2024 9:08 PM, Jay Ashworth wrote:
>> If you are sending those calls out trunk side, you are not dialing 911
>> are you? How do you get the 7 or 10 digit number for the incoming psap
>> gate which presumably you are dialing, and how did you get the
>> non-emergency number? Specifically?
>>
>> About 15 years ago I ran a pair of call centers up into three figures
>> of seat count, and as I remember it we had no way to dial 911 on the
>> outgoing trunks directly to LD carriers which were used to originate
>> calls. We had to make sure that that stuff landed on the local Verizon
>> trunk group, at the very least.
>>
>>
>> On June 18, 2024 9:07:12 PM EDT, Martin A Flynn via Outages-discussion
>> <outages-discussion@outages.org> wrote:
>>
>> Beat me to this -? I support a voice network with 80K endpoints
>> spread out over three LATA.
>>
>> We always? schedule test calls according to the availability of
>> PSAP/PSDP resources, and are looking at the trunk to confirm the
>> digits we are sending when we do so.
>>
>> Martin
>>
>> On 6/18/2024 8:48 PM, Mel Beckman via Outages wrote:
>>> I?m posting this to the announce side because it appears readers
>>> of this list need to know this important info.
>>>
>>> You can?t legally ?test call? 911 cold. You have to first
>>> schedule the test with your local Public Safety Answering Point
>>> (PSAP) using their non-emergency number. You can find the PSAP's
>>> non-emergency number in your local phone book or on their
>>> website. Some PSAPs may have specific times or dates when they
>>> perform test calls, so you must check their website for more
>>> information?handling BEFORE calling the dispatch center. And you
>>> must have an industry need (e.g., phone system installer, first
>>> responder, etc) to even schedule a test call. If anyone could
>>> make a test call, everyone would be tying up the lines doing that.
>>>
>>> All widely available, public information. You clearly didn?t do
>>> any research, such as googling ?911 test call?.
>>>
>>> Which is why you?re being charged.
>>>
>>> Continue this discussion on the discuss list.
>>>
>>> ?-mel
>>>
>>>> On Jun 18, 2024, at 4:09?PM, Michael B. Williams via Outages
>>>> <outa...@outages.org> wrote:
>>>>
>>>> ?
>>>> I test-called 911 from about five different phones, and all went
>>>> through. Now I am facing charges for misuse of 911 system? Seems
>>>> to be fixed or officially bogus?
>>>>
>>>> On Wed, Jun 19, 2024 at 5:24?AM Jay R. Ashworth via Outages
>>>> <outa...@outages.org> wrote:
>>>>
>>>> I have a report this 3pm Tue, hour from the authenticated FB
>>>> page of the Boston PD,
>>>> that 9-1-1 service is out statewide in Mass; they're
>>>> handling it as a Code 2 AHOD;
>>>> flag down a cruiser if you need help.
>>>>
>>>> """
>>>> 9-11 is currently down statewide.
>>>>
>>>> If you are experiencing an emergency please pull a Fire Box.
>>>>
>>>> If you need assistance, please reach out to your local
>>>> Boston Police District station.
>>>>
>>>> Boston Police will be patrolling with their blue lights
>>>> activated for high visibility.
>>>> Please approach an officer if you need assistance:
>>>>
>>>> Downtown A-1: (617) 343-4240
>>>> Charlestown A-15: (617) 343-4888
>>>> East Boston A-7: (617) 343-4220
>>>> Roxbury B-2: (617) 343-4270
>>>> Mattapan B-3: (617) 343-4700
>>>> South Boston C-6: (617) 343-4730
>>>> Dorchester C-11: (617) 343-4330
>>>> South End D-4: (617) 343-4250
>>>> Allston/Brighton D-14: (617) 343-4260
>>>> Roslindale/ West Roxbury E-5: (617) 343-4560
>>>> Jamaica Plain E-13: (617) 343-5630
>>>> Hyde Park E-18: (617) 343-5600
>>>> """
>>>>
>>>> And yes, a fairly wide swath of Mass still has handle-pull
>>>> fireboxes.
>>>>
>>>> We knew those would come in handy some day.
>>>>
>>>> >> Everything except "Officials say it's fixed now" to
>>>> -discuss, please.
>>>>
>>>> And yes, "9-11" is a copy/pasta quote from the posting.? Oops.
>>>>
>>>> Cheers,
>>>> -- jra
>>>> --
>>>> Jay R. Ashworth? ? ? ? ? ? ? ? ? Baylink j...@baylink.com
>>>> Designer? ? ? ? ? ? ? ? ? ? ?The Things I Think
>>>> ? ? ? ? ?RFC 2100
>>>> Ashworth & Associates http://www.bcp38.info
>>>>
>>>> <https://mailtrack.io/l/435e5cceee61d5f7ac924fad95f431f695f8c313?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=http%3A%2F%2Fwww.bcp38.info&u=10605575&signature=fd599c8b9bba0733>
>>>> ? ? ? ? 2000 Land Rover DII
>>>> St Petersburg FL USA? ? ? BCP38: Ask For It By Name!
>>>> ? ?+1 727 647 1274
>>>> _______________________________________________
>>>> Outages mailing list
>>>> outa...@outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>
>>>> <https://mailtrack.io/l/6133d8f2c307508a97d1221ec0eeb6d9e6e6ac12?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Foutages&u=10605575&signature=2b990b6a1f66b279>
>>>>
>>>> _______________________________________________
>>>> Outages mailing list
>>>> outa...@outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>>> _______________________________________________
>>> Outages mailing list
>>> outa...@outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>
>> --
> > Sent from my Android device with K-9 Mail. Please excuse my brevity.
--
Jay R. Ashworth Baylink j...@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
------------------------------
Message: 2
Date: Wed, 19 Jun 2024 11:47:14 +1000
From: "Michael B. Williams" <michael.willi...@glexia.com>
To: "Jay R. Ashworth" <j...@baylink.com>
Cc: Mel Beckman <m...@beckman.org>, Outages Discussion
<outages-discussion@outages.org>
Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
Message-ID:
<CAGj=18HbOR0g9VNu5pMqDt6deATnuABeDc_d=UcWe=rvtsv...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Jay for any of us who get charged are we able to send the police your info
to just confirm we were testing because of the alleged outage? Is that the
best procedure to follow to address these issues?
Seems ridiculous that we?d be charged for confirming if 911 service is
working for our clients.
Sent from Gmail Mobile
On Wed, Jun 19, 2024 at 10:59 Jay R. Ashworth via Outages-discussion <
outages-discussion@outages.org> wrote:
> [ Moving to -discuss ]
>
> Googling "911 test call" takes you, largely, here:
>
> https://www.911.gov/calling-911/frequently-asked-questions/
>
> Googling the string they suggest:
>
> "emergency communications center non-emergency number 727"
>
> gets me a *lot* of PD and fire non-emergency numbers, but does NOT
> give me the NE number for the 727 PSAP -- which I know because I
> *have* that number in my dialling directory, and a complete album
> of photos of that room before they staffed it about 10 years ago.
> It's a very pretty call center, attached to the new PCSO building.
>
> So, how, exactly, are semi-civilians supposed to execute these
> instructions, Mel? Real-world.
>
> Cheers,
> -- jra
>
> ----- Original Message -----
> > From: "Mel Beckman" <m...@beckman.org>
> > To: "Michael B. Williams" <michael.willi...@glexia.com>
> > Cc: "jra" <j...@baylink.com>, outa...@outages.org
> > Sent: Tuesday, June 18, 2024 8:48:37 PM
> > Subject: Re: [outages] 911 outage - MA statewide
>
> > I?m posting this to the announce side because it appears readers of this
> list
> > need to know this important info.
> >
> > You can?t legally ?test call? 911 cold. You have to first schedule the
> test with
> > your local Public Safety Answering Point (PSAP) using their non-emergency
> > number. You can find the PSAP's non-emergency number in your local phone
> book
> > or on their website. Some PSAPs may have specific times or dates when
> they
> > perform test calls, so you must check their website for more information
> > handling BEFORE calling the dispatch center. And you must have an
> industry need
> > (e.g., phone system installer, first responder, etc) to even schedule a
> test
> > call. If anyone could make a test call, everyone would be tying up the
> lines
> > doing that.
> >
> > All widely available, public information. You clearly didn?t do any
> research,
> > such as googling ?911 test call?.
> >
> > Which is why you?re being charged.
> >
> > Continue this discussion on the discuss list.
> >
> > -mel
> >
> > On Jun 18, 2024, at 4:09?PM, Michael B. Williams via Outages
> > <outa...@outages.org> wrote:
> >
> >?
> > I test-called 911 from about five different phones, and all went
> through. Now I
> > am facing charges for misuse of 911 system? Seems to be fixed or
> officially
> > bogus?
> >
> >
> > On Wed, Jun 19, 2024 at 5:24?AM Jay R. Ashworth via Outages
> > <outa...@outages.org> wrote:
> > I have a report this 3pm Tue, hour from the authenticated FB page of the
> Boston
> > PD,
> > that 9-1-1 service is out statewide in Mass; they're handling it as a
> Code 2
> > AHOD;
> > flag down a cruiser if you need help.
> >
> > """
> > 9-11 is currently down statewide.
> >
> > If you are experiencing an emergency please pull a Fire Box.
> >
> > If you need assistance, please reach out to your local Boston Police
> District
> > station.
> >
> > Boston Police will be patrolling with their blue lights activated for
> high
> > visibility.
> > Please approach an officer if you need assistance:
> >
> > Downtown A-1: (617) 343-4240
> > Charlestown A-15: (617) 343-4888
> > East Boston A-7: (617) 343-4220
> > Roxbury B-2: (617) 343-4270
> > Mattapan B-3: (617) 343-4700
> > South Boston C-6: (617) 343-4730
> > Dorchester C-11: (617) 343-4330
> > South End D-4: (617) 343-4250
> > Allston/Brighton D-14: (617) 343-4260
> > Roslindale/ West Roxbury E-5: (617) 343-4560
> > Jamaica Plain E-13: (617) 343-5630
> > Hyde Park E-18: (617) 343-5600
> > """
> >
> > And yes, a fairly wide swath of Mass still has handle-pull fireboxes.
> >
> > We knew those would come in handy some day.
> >
> >>> Everything except "Officials say it's fixed now" to -discuss, please.
> >
> > And yes, "9-11" is a copy/pasta quote from the posting. Oops.
> >
> > Cheers,
> > -- jra
> > --
> > Jay R. Ashworth Baylink
> > j...@baylink.com<mailto:j...@baylink.com>
> > Designer The Things I Think
> RFC 2100
> > Ashworth & Associates
> > http://www.bcp38.info<
> https://mailtrack.io/l/435e5cceee61d5f7ac924fad95f431f695f8c313?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=http%3A%2F%2Fwww.bcp38.info&u=10605575&signature=fd599c8b9bba0733
> >
> > 2000 Land Rover DII
> > St Petersburg FL USA BCP38: Ask For It By Name! +1 727
> 647 1274
> > _______________________________________________
> > Outages mailing list
> > outa...@outages.org<mailto:outa...@outages.org>
> > https://puck.nether.net/mailman/listinfo/outages<
> https://mailtrack.io/l/6133d8f2c307508a97d1221ec0eeb6d9e6e6ac12?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Foutages&u=10605575&signature=2b990b6a1f66b279
> >
> > _______________________________________________
> > Outages mailing list
> > outa...@outages.org
> > https://puck.nether.net/mailman/listinfo/outages
>
> --
> Jay R. Ashworth Baylink
> j...@baylink.com
> Designer The Things I Think RFC
> 2100
> Ashworth & Associates http://www.bcp38.info 2000 Land
> Rover DII
> St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647
> 1274
> _______________________________________________
> Outages-discussion mailing list
> Outages-discussion@outages.org
> https://puck.nether.net/mailman/listinfo/outages-discussion
>
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