On Sep 9, 2014, at 7:24 AM, Joshua McDonald via Outages <outages@outages.org> 
wrote:

> This is what I received from Level3 this morning.  
> 
> 09/09/2014 10:30:16 GMT - 
> *** CASCADED EXTERNAL NOTES 09-Sep-2014 10:29:58 GMT From CASE: 8335069 - 
> Event
> The planned maintenance activity has been completed for this evening and 
> traffic will now be moved back to its original path. The planned maintenance 
> activity is scheduled to continue on September 10, 2014 from 04:00 GMT to 
> 10:00 GMT. The IP NOC will reroute services during the maintenance window to 
> ensure service stability and no further issues impacts are expected to occur. 
> If additional issues are experienced, please contact the Level 3 Technical 
> Service Center at 1-877-4LEVEL3.
> 
> 
> 09/09/2014 08:02:05 GMT - 
> *** CASCADED EXTERNAL NOTES 09-Sep-2014 08:02:04 GMT From CASE: 8335069 - 
> Event
> The IP NOC has further explained that the ongoing planned maintenance 
> activity caused traffic for the Direct Internet Access customers in the 
> United States to black hole.  The IP NOC is now rerouting traffic as a 
> temporary resolution to improve service stability until the planned 
> maintenance activity is completed.

Well, that was brilliant, wasn't it? Schedule a big planned maintenance that 
ends up black holing traffic right before a huge Apple keynote...


-Andy
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