From Cogent support at 10:22 pm Eastern on 5/13/2015 At this time, vendors are working to identify a splice point for repairs. There is currently no ETR. Please reference status.cogentco.com<http://status.cogentco.com/> for updates on this issue.
To find answers to common technical questions you may have about your Cogent service, please review Cogent’s User Guide located athttp://www.cogentco.com/Guide/Global20Guide.pdf<http://www.cogentco.com/Guide/Global20Guide.pdf> To manage your account online go to https://ecogent.cogentco.com<https://ecogent.cogentco.com> Thank You, -----Original Message----- Dear Cogent Customer, We currently have a fiber cut on the west coast that is impacting many customers. You may see packet loss or latency until this is resolved. Our master ticket for this outage is 6157894<tel:6157894>. You can view updates at status.cogentco.com<http://status.cogentco.com/>. The information contained in this E-mail message is privileged, confidential, and may be protected from disclosure; please be aware that any other use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanction. If you think that you have received this E-mail message in error, please reply to the sender. This E-mail message and any attachments have been scanned for viruses and are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened. However, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Kelley Drye & Warren LLP for any loss or damage arising in any way from its use.
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