Found this on Reddit as an initial RFO, so keep in mind the source (although r/sysadmin is usually pretty good):
“A 3rd party network provider was advertising routes which resulted in our WorldWide traffic becoming severely impeded. This led to IBM Cloud clients being unable to log-in to their accounts, greatly limited internet/DC connectivity and other significant network route related impacts. Network Specialists have made adjustments to route policies to restore network access, and alleviate the impacts. The overall incident lasted from 5:55pm - 9:30pm ET. We will be providing a fully detailed Customer Incident Report/Root Cause Analysis as soon as possible” Greg Dickinson Network Engineer [cid:image001.png@01D2DDE3.06E76B70] 234 Goodwin Crest Drive, Suite 500 Birmingham, AL 35209 Office: 205.917.2407 | Mobile: 205.234.6427 Fax: 205.945.0515 | greg.dickin...@bryantbank.com<mailto:greg.dickin...@bryantbank.com> | BryantBank.com<http://bryantbank.com/> Unbeatable Service. Legendary Results. Facebook<https://facebook.com/bryantbank/> | Twitter<https://twitter.com/bryantbank/> From: Outages <outages-boun...@outages.org> On Behalf Of Jason Kuehl via Outages Sent: Tuesday, June 9, 2020 8:38 PM To: James Brown <jbr...@easypost.com> Cc: outages@outages.org Subject: Re: [outages] IBM Cloud / NetworkLayer Outage This Message originates from outside Bryant Bank. Please use caution when opening this correspondence, attachments or hyperlinks (URLs). If you have questions, please contact IT Support. Thank you. I can't wait for this post mortem. On Tue, Jun 9, 2020 at 9:21 PM James Brown via Outages <outages@outages.org<mailto:outages@outages.org>> wrote: As of a few minutes ago, all US SoftLayer (IBM Cloud) locations look normal to me. On Tue, Jun 9, 2020 at 5:27 PM James Brown <jbr...@easypost.com<mailto:jbr...@easypost.com>> wrote: Just wanted to share updates: I got through to someone at IBM who confirmed the level of chaos over there. It looks like they've started deploying some mitigations because I'm seeing packet loss drop off but latency is now awful for all US locations. It looks like IBM has failed over all of their peering to go through their European facilities because every return packet from every POP is coming from lon03.networklayer.com<http://secure-web.cisco.com/1ZCENVaw45JMEdCoXCwG0rvb1UUCeCpWh4Gtfftz2u_gZYgdQhoKwrBfewM4QrECWqHUjB3ntgfnOudlN7Txq8mYVsGWJWeXWg-v2cvwS_INwBf66XwGN6PMKDQHpa9-nztcpzjJKAL45c9ehKsPd3RmZsKBti3c78NtK4_5orSmMjjftj2O5ihZtM3DI39J1jzcHEJkQ4qn1RaZRZvtck6dmc6mHvWEK07J6n5lfEiaFtNTzbRMqYg5PRkS5mXxpZdjs13BLwOYthPbwpG2y9sxQhA4vTT6kJ0WTImFe8A_gFn1O_YWB9bnGM_p6egB-/http%3A%2F%2Flon03.networklayer.com> or ams02.networklayer.com<http://secure-web.cisco.com/11XtT4bESggqtqUrb-8NP8jSqmiZcXpSKONGPf8fLiEIvSGY8GXfJOQvPgNH2fin3Mf1oX1qtIrUEhzncE_p6bafeLZfwQNedalFA2ZzWGHl31bfPAPv2AZR6vyTjFMCcWz92HYy6YIl1zhiQebTrb_76Ea-AEzmUrontPsu-oMbxR1e7nrBlRL1dTA7t3blZO8P3p58WDvMLWgLkm-fwMGANaDJ16Pw8BEmKXJJ-fHjl_4kXPUHTptOJJ2tBu8JYCQDVILZauSUz7kHx_JyJDNQEv4x9MojMPj2lnajAHeRvPjmy7vFPJnybP1MU8vGw/http%3A%2F%2Fams02.networklayer.com> (via Telia). On Tue, Jun 9, 2020 at 4:12 PM James Brown <jbr...@easypost.com<mailto:jbr...@easypost.com>> wrote: It looks like IBM Cloud / SoftLayer / NetworkLayer is having a global outage since about 15:04 Pacific time affecting routing to AWS, Level 3 / CenturyLink, and a bunch of other providers. Has anyone been able to get more details? -- James Brown Network Engineer -- James Brown Engineer -- James Brown Engineer _______________________________________________ Outages mailing list Outages@outages.org<mailto:Outages@outages.org> https://puck.nether.net/mailman/listinfo/outages<https://secure-web.cisco.com/1ALbUsNtj5hDIBcrx-EkowvDfnZpZsLIXlTU9xpfnU2i2nr2PgCQpVywQsS39qJHljpuu-05y4c4OqVp6vnUXfkwMjdFzdWAx6ufZY6amRzi-W8ZDQuOeeScc9jnHNYi4_XXaHMDw62k5a0GGAPi2e7kdcA7oL1IKNx_qZPZumgIs16f_vwL28g93YV-Kco95rDiKdE0bmSRoXy19iByqDxxST8yHpluFq-50ihMwmJnR5cX7NXCjKltHkLQJmNokhORvV20qvLxA6jaejf_FP1PGqUQYp8tZbyW7-wXmtTDlX2L3Pi07ilf9uVHRvOBhR9NhsuDyhRSpbieu3tNNcQ/https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Foutages> -- Sincerely, Jason W Kuehl Cell 920-419-8983 jason.w.ku...@gmail.com<mailto:jason.w.ku...@gmail.com> NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, print, save, copy, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete copies. Thank you.
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