Title : Avaya Engineer. Location : Tampa FL Duration : 6+ months contract. Rate : $35/hr C2c all inclusive.
Avaya Auto Dialer is REQUIRED Responsible for the engineering planning, design, implementation, and operation of Unix and Windows Midrange computing platforms for n-Tier application architectures. Responsibilities include research and development of new technology and engineering best practices, as well as the implementation of complex and comprehensive solutions for enterprise and Line of Business applications. Nice and/or Witness Call Recording( Nice preferred); Avaya Auto dialers; Aspect WFM. Position requires strong knowledge and experience with Help Desk and Troubleshooting processes as they relate to Contact Center Technology platforms, specifically supporting Nice and Witness Call Recording, Avaya Auto Dialers, Aspect Work Force Management and web-based intranet applications. Candidate should possess skills and experience with Issues Resolution, Defect Management, Performance and Monitoring tools and processes. Candidate should also be accustomed to a high volume, high stress environment dealing with multiple issues and priorities simultaneously. The position requires advanced problem solving skills and experience within the Contact Center Technology space. Troubleshoot user, application, and network issues with Nice, Witness, Aspect’s WFM, Avaya auto dialer, OnQ and Calltech platforms, and web- based intranet applications. Knowledge of PC hardware, software and networking issues. Independently resolve break-fix issues, network connectivity and application related questions for listed products. Coordinate with the appropriate subject matter experts and 3rd party suppliers to resolve issues. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Role includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support. This position requires 24x7 coverage on a rotation cycle. Your Truly, Amer Khan | IT Recruiter. CAT Technology Inc Hasbrouck Heights, New Jersey. Voice: (201) 257 5081 Ext : 156 Email : [email protected] Visit us at : www.catamerica.com -- Introduce business in 3800 cities. How? ===================================================== Thanks for using group. Moderator 1) This group is managed by www.webvideo4u.co.uk 2) Post your message with your linkedin Profile (Visit linkedin.com) to confirm your identity and refer business. 3) Visit www.BRCIndex.blogspot.com (3800 Business Referral Club) 4) Reply to two message before posting new one. 5) Donot post same message in all 3800 business Referral Club. You received this message because you are subscribed to the Google Groups "Outsource" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Outsource
