But did you check that? If they had "newer" versions the msi wouldn't update shared components etc.
|-----Original Message----- |From: [email protected] [mailto:ozdotnet- |[email protected]] On Behalf Of Adrian Halid |Sent: Tuesday, 8 June 2010 6:30 PM |To: ozDotNet |Subject: RE: [OT] Server 2008R2 BSOD win32k.sys | |Yeah. They all get included in a MSI package. | |So they will be same on both machines | | |Regards | |Adrian Halid |Senior Analyst/Programmer | |IT Vision Australia Pty Ltd (ABN: 34 309 336 904) |PO Box 881, Canning Bridge WA 6153 |Level 3, Kirin Centre, 15 Ogilvie Road, Applecross, WA, 6153 |P: (08) 9315 7000 F: (08) 9315 7088 |E: [email protected] W: http://www.itvision.com.au | |___________________________________________________________ | |NOTICE : This e-mail and any attachments are intended for the addressee(s) |only and may |contain confidential or privileged material. Any unauthorised review, use, |alteration, |disclosure or distribution of this e-mail (including any attachments) by an |unintended recipient |is prohibited. If you are not the intended recipient please contact the sender as |soon as |possible by return e-mail and then delete both messages. |___________________________________________________________ | | | |-----Original Message----- |From: [email protected] [mailto:ozdotnet- |[email protected]] On Behalf Of Bill McCarthy |Sent: Tuesday, 8 June 2010 4:03 PM |To: 'ozDotNet' |Subject: RE: [OT] Server 2008R2 BSOD win32k.sys | |Hi Arian, | |Have you checked all the dependencies are the same as your test bed's |versions ? | | ||-----Original Message----- ||From: [email protected] [mailto:ozdotnet- ||[email protected]] On Behalf Of Adrian Halid ||Sent: Tuesday, 8 June 2010 5:35 PM ||To: [email protected] ||Subject: [OT] Server 2008R2 BSOD win32k.sys || ||Hi All, || || || ||One of my customers is having issues with one of the VB6 software packages ||we develop. || || || ||They are running Server 2008 R2 with Remote Desktop Services (Terminal ||Server), with native 2008 load balancing. || ||I believe it is a virtual server running in VMWare on a Redhat box. || || || ||The System specs are as follows. || ||OS: Windows Server 2008 R2 Standard || ||Processor: Intel(R) Xeon(R) CPU X5460 @ 3.16GHz (2 processors) || ||RAM: 4.0GB || ||System Type: 64 Bit || || || || || ||The problem is the machine randomly BSOD reboots during the day. || || || ||I have used windbg to review the memory dumps and have the results below. || || || ||The faulting module seems to be win32k.sys but the process is my |application ||SynergySoft.exe. || || || ||Before releasing this software we heavily tested it using Server 2008 R2 |but ||never had this issue with BSOD. || || || ||From the stack in the debug it seems that it is failing on a ThreadUnlock |after ||drawing a menu bar and window frame. || || || ||I am not sure how to use windbg to determine how our application is calling ||win32k.sys. || || || ||I am trying to find out what the users were doing when the system crashed ||which might help point to the cause. || || || ||Searching Google about win32k.sys seems to suggest it could be hardware ||related but nothing specific to the stack trace I am getting. || || || ||I am not sure how to resolve this issue. || || || ||Does anybody have any ideas I could try? || || || || || || || ||-------------------------------------------------------------------------- - |----------------------------- ||------------------------------------------- || ||Loading Dump File [C:\temp\060410-23718-01.dmp] || ||Mini Kernel Dump File: Only registers and stack trace are available || || || ||Symbol search path is: ||SRV*c:\symbols*http://msdl.microsoft.com/download/symbols || ||Executable search path is: || ||Windows 7 Kernel Version 7600 MP (2 procs) Free x64 || ||Product: Server, suite: TerminalServer || ||Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 || ||Machine Name: || ||Kernel base = 0xfffff800`0161a000 PsLoadedModuleList = 0xfffff800`01857e50 || ||Debug session time: Fri Jun 4 16:10:51.210 2010 (UTC + 8:00) || ||System Uptime: 0 days 4:50:53.093 || ||Loading Kernel Symbols || ||............................................................... || ||................................................................ || ||............... || ||Loading User Symbols || ||Loading unloaded module list || ||....... || ||**************************************************************** |* ||************** || ||* |* || ||* Bugcheck Analysis |* || ||* |* || ||**************************************************************** |* ||************** || || || ||Use !analyze -v to get detailed debugging information. || || || ||BugCheck 3B, {c0000005, fffff96000169f6b, fffff8800918c2a0, 0} || || || ||Probably caused by : win32k.sys ( win32k!ThreadUnlock1+b ) || || || ||Followup: MachineOwner || ||--------- || || || ||0: kd> !analyze -v || ||**************************************************************** |* ||************** || ||* |* || ||* Bugcheck Analysis |* || ||* |* || ||**************************************************************** |* ||************** || || || ||SYSTEM_SERVICE_EXCEPTION (3b) || ||An exception happened while executing a system service routine. || ||Arguments: || ||Arg1: 00000000c0000005, Exception code that caused the bugcheck || ||Arg2: fffff96000169f6b, Address of the instruction which caused the |bugcheck || ||Arg3: fffff8800918c2a0, Address of the context record for the exception |that ||caused the bugcheck || ||Arg4: 0000000000000000, zero. || || || ||Debugging Details: || ||------------------ || || || || || ||EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx ||referenced memory at 0x%08lx. The memory could not be %s. || || || ||FAULTING_IP: || ||win32k!ThreadUnlock1+b || ||fffff960`00169f6b 488b8a50010000 mov rcx,qword ptr [rdx+150h] || || || ||CONTEXT: fffff8800918c2a0 -- (.cxr 0xfffff8800918c2a0) || ||rax=fffff900c0580a70 rbx=0000000000000013 rcx=fffff900c0c2a760 || ||rdx=0000000000000000 rsi=0000000000000000 rdi=fffff900c0c2a760 || ||rip=fffff96000169f6b rsp=fffff8800918cc70 rbp=0000000000000004 || || r8=0000000000000001 r9=0000000000000000 r10=0000000000000000 || ||r11=fffff8800918cc10 r12=0000000000000017 r13=0000000000000500 || ||r14=0000000000000004 r15=0000000000000000 || ||iopl=0 nv up ei ng nz na pe nc || ||cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b |efl=00010282 || ||win32k!ThreadUnlock1+0xb: || ||fffff960`00169f6b 488b8a50010000 mov rcx,qword ptr [rdx+150h] ||ds:002b:00000000`00000150=???????????????? || ||Resetting default scope || || || ||CUSTOMER_CRASH_COUNT: 1 || || || ||DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP || || || ||BUGCHECK_STR: 0x3B || || || ||PROCESS_NAME: SynergySoft.ex || || || ||CURRENT_IRQL: 0 || || || ||LAST_CONTROL_TRANSFER: from fffff960001d01aa to fffff96000169f6b || || || ||STACK_TEXT: || ||fffff880`0918cc70 fffff960`001d01aa : 00000000`00000000 |00000000`00000004 ||00000000`00000000 fffff800`00000000 : win32k!ThreadUnlock1+0xb || ||fffff880`0918cca0 fffff960`000d735e : fffff900`c0c291a0 00000000`00000001 ||00000000`00000000 00000000`00000001 : win32k!xxxMenuBarDraw+0x272 || ||fffff880`0918cd50 fffff960`00149ab1 : 00000000`00000000 fffff900`c0c291a0 ||00000000`00000001 00000000`00000000 : ||win32k!xxxDrawWindowFrame+0x14e || ||fffff880`0918cdb0 fffff960`001507fc : 00000000`00000000 fffff900`c0c291a0 ||00000000`00000085 00000000`00000000 : ||win32k!xxxRealDefWindowProc+0x981 || ||fffff880`0918cfc0 00000000`00000000 : 00000000`00000000 ||00000000`00000000 00000000`00000000 00000000`00000000 : ||win32k!xxxWrapRealDefWindowProc+0x3c || || || || || ||FOLLOWUP_IP: || ||win32k!ThreadUnlock1+b || ||fffff960`00169f6b 488b8a50010000 mov rcx,qword ptr [rdx+150h] || || || ||SYMBOL_STACK_INDEX: 0 || || || ||SYMBOL_NAME: win32k!ThreadUnlock1+b || || || ||FOLLOWUP_NAME: MachineOwner || || || ||MODULE_NAME: win32k || || || ||IMAGE_NAME: win32k.sys || || || ||DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc5e0 || || || ||STACK_COMMAND: .cxr 0xfffff8800918c2a0 ; kb || || || ||FAILURE_BUCKET_ID: X64_0x3B_win32k!ThreadUnlock1+b || || || ||BUCKET_ID: X64_0x3B_win32k!ThreadUnlock1+b || || || ||Followup: MachineOwner || ||--------- || || || ||0: kd> lmvm win32k || ||start end module name || ||fffff960`000a0000 fffff960`003af000 win32k (pdb symbols) ||c:\symbols\win32k.pdb\A9F6403F14074E9D8A07D0AA6F0C1CFF2\win32k.pdb || || Loaded symbol image file: win32k.sys || || Mapped memory image file: ||c:\symbols\win32k.sys\4A5BC5E030f000\win32k.sys || || Image path: \SystemRoot\System32\win32k.sys || || Image name: win32k.sys || || Timestamp: Tue Jul 14 07:40:16 2009 (4A5BC5E0) || || CheckSum: 002FE623 || || ImageSize: 0030F000 || || File version: 6.1.7600.16385 || || Product version: 6.1.7600.16385 || || File flags: 0 (Mask 3F) || || File OS: 40004 NT Win32 || || File type: 3.7 Driver || || File date: 00000000.00000000 || || Translations: 0409.04b0 || || CompanyName: Microsoft Corporation || || ProductName: MicrosoftR WindowsR Operating System || || InternalName: win32k.sys || || OriginalFilename: win32k.sys || || ProductVersion: 6.1.7600.16385 || || FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255) || || FileDescription: Multi-User Win32 Driver || || LegalCopyright: C Microsoft Corporation. All rights reserved. || || || || || ||Regards || || || ||Adrian Halid ||Senior Analyst/Programmer || || || ||IT Vision Australia Pty Ltd (ABN: 34 309 336 904) ||PO Box 881, Canning Bridge WA 6153 ||Level 3, Kirin Centre, 15 Ogilvie Road, Applecross, WA, 6153 ||P: (08) 9315 7000 F: (08) 9315 7088 ||E: [email protected] <mailto:[email protected]> |W: ||http://www.itvision.com.au <http://www.itvision.com.au/> || || || ||___________________________________________________________ || || || ||NOTICE : This e-mail and any attachments are intended for the addressee(s) ||only and may ||contain confidential or privileged material. Any unauthorised review, use, ||alteration, ||disclosure or distribution of this e-mail (including any attachments) by an ||unintended recipient ||is prohibited. If you are not the intended recipient please contact the |sender as ||soon as ||possible by return e-mail and then delete both messages. ||___________________________________________________________ || || || ||
