I did actually send another 'contact us' message with feedback after I (finally) sent the first message. It took me 3 goes to strip out all the 'insecure' characters.
-----Original Message----- From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Stephen Price Sent: Wednesday, 27 October 2010 12:26 PM To: ozDotNet Subject: Re: Rant It's very easy to jump up and down about this sort of stuff when it doesn't work. Your email has made me pause and think about it, and let's be honest, this coding stuff we do is complicated. So many variable (pardon the pun), so much can go wrong. It doesn't always work as intended. If it was easy then everyone would be doing it. I know I strive to better my coding skills continually, and even after years of coding I know there will still be bugs in my code. I don't trust my own code (possibly a good trait, apparently) and use unit tests etc to help improve the code quality. It wasn't so long ago that you had to physically walk into a bank to do your banking. It's become mainstream so fast. I can see how you would jump up and down about a user having to enter their data correctly, but I guess there has to be some validation. Is there a feedback section that would allow you to let them know so they can add it to their "to be fixed" backlog? If you don't let them know (and no one else does) then you get what you put up with. I often send emails or feedback to companies when I find issues with things. It doesn't always make it to the right person but at least I tried. cheers, Stephen On Wed, Oct 27, 2010 at 12:10 PM, Ken Schaefer <k...@adopenstatic.com> wrote: > Hi, > > > > Just because a UI is now in neat HTML doesn't mean that every backend > system, and every other system used to access this data, can cope. > > > > I worked on Westpac's IB upgrade project (the monitoring part) and it's a > huge amount of work just to upgrade one small part of it. > > > > Cheers > > Ken > > > > From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] > On Behalf Of ben.robb...@jlta.com.au > Sent: Wednesday, 27 October 2010 9:21 AM > To: ozdotnet@ozdotnet.com > Subject: OT: Rant > > > > <Rant> > I just ran into the following text on the Westpac Altitude Rewards web site. > I am amazed that in this day and age that the developers and/or designers > for a banking-related web site have just *given up* and are forcing their > customers to clean their data. > > Note that if your message does include any of the characters you get an > 'input error' feedback but you still have to find the offending characters > and clean it yourself. Unbelievable! > > </Rant> > > -------------------------- > Frequently Asked Questions about the Altitude Program and Altitude Rewards > website are answered in the Altitude Rewards Help Page. > > If you can't find an answer to your question, complete the form below and a > Customer Consultant will respond within 2 Business Days. Please note: For > security reasons the symbols : - \ $ % ' ~ # [ ] * " + = ^ cannot be used in > the form below. If you require further assistance please call the Altitude > Rewards centre on 1300 887 820. > > The information we collect on this form will be used to respond to your > query. This information will be disclosed to our Service Providers who > respond to your query on our behalf. If you do not provide your information > to us, we may not be able to respond to your request. You can view our > privacy policy at www.westpac.com.au. > > > > This email is intended for the named recipient only. The information it contains may be confidential or commercially sensitive. If you are not the intended recipient you must not reproduce or distribute any part of this email, disclose its contents to any other party, or take any action in reliance on it. If you have received this email in error, please contact the sender immediately and delete the message from your computer.
