We are using Helpstar - provides Windows client plus web portal with rules engine for escalation, automatic creation of support issue from incoming emails plus many other features. Reasonably priced (not free).
Regards, Steven Parish -----Original Message----- From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Hemal Modi Sent: Monday, 24 January 2011 5:11 PM To: ozDotNet Subject: [OT] Ticketing System Hi, I am currently looking for a good ticketing system for IT helpdesk support. Is there something you are impressed with which is cost-effective as well easy to manage? Thanks, Hemal
