Folks:

This is a fascinating case study, but we don't yet have enough  
information to really learn from it!

http://heartbeat.skype.com/2007/08/what_happened_on_august_16.html

Questions:

1.  Why did the Windows update on "Patch Tuesday" of August 14 cause  
this problem when the previous month's Patch Tuesday didn't.

2.  Why did the disruption to the Skype network begin on on Thursday  
if the Microsoft patches starting updating customers' computers on  
Tuesday?

3.  Why didn't the Skype "self-healing" behavior work?  Was it due to  
the unusual scale/scope?  Was it due to reliance on centralized  
resources that were themselves overloaded at that time?  Is the same  
mechanism used for failing-over live phone calls as is used for "self- 
healing" server access?

There are probably other questions we should be asking.

If anyone can give useful insight into the technical events, that  
would be great.

Regards,

Zooko

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