Hi @Zammit, Ludovic<mailto:luza...@akamai.com>,
Thanks for your reply, yes I already request and asking regarding supports contract throught the portal! Yesterday’s isueed gladly have been solved, it’s because one of our partner accidently disabled sso but it also make “allow_username_password=disabled” on pf.conf, I change it manually and restart the service, and have successfully login again. Regards, Ahmad Yusran Siregar Information Security SHG Sioam Hospitals Group +6221 2566 8000 | Mobile +62 812-2110-1946 [cid:image001.jpg@01DA91B2.3378C550] From: Zammit, Ludovic <luza...@akamai.com> Sent: Thursday, April 18, 2024 12:20 AM To: Ahmad Yusran Siregar <ahmad.sire...@siloamhospitals.com> Cc: packetfence-users@lists.sourceforge.net Subject: Re: [PacketFence-users] Urgent Cannot Login to Packetfence Web Console / Wasn't able to authenticate those credentials Hello there, Urgent and mailing support is not very compatible. If you require urgent help, you can contact us to have a Support contract. It could be a credential issue or DB issue. You can try to create a locale account and see if it works. Create a local account on the CLI: htpasswd -c /usr/local/pf/conf/admin.conf USERNAME Put the password twice, try to log in again. Thanks, Ludovic Zammit Product Support Engineer Principal Lead [https://www.akamai.com/us/en/multimedia/images/custom/2019/logo-no-tag-93x45.png] Cell: +1.613.670.8432 Akamai Technologies - Inverse 145 Broadway Cambridge, MA 02142 Connect with Us: [https://www.akamai.com/us/en/multimedia/images/custom/community.jpg]<https://community.akamai.com/>[https://www.akamai.com/us/en/multimedia/images/custom/rss.png]<http://blogs.akamai.com/>[https://www.akamai.com/us/en/multimedia/images/custom/twitter.png]<https://twitter.com/akamai>[https://www.akamai.com/us/en/multimedia/images/custom/fb.png]<http://www.facebook.com/AkamaiTechnologies>[https://www.akamai.com/us/en/multimedia/images/custom/in.png]<http://www.linkedin.com/company/akamai-technologies>[https://www.akamai.com/us/en/multimedia/images/custom/youtube.png]<http://www.youtube.com/user/akamaitechnologies?feature=results_main> On Apr 17, 2024, at 7:55 AM, Ahmad Yusran Siregar <ahmad.sire...@siloamhospitals.com<mailto:ahmad.sire...@siloamhospitals.com>> wrote: Hi All, Urgent please help, today I cannot login to packetfence web admin console with any of the users, yesterday we still can access and login to the web console, but today’s it show this error whit all the user’s provided : <image001.png> Already change the password manually on the mariadb, expiration and restart packetfence server, but still can’t access. We are using Packetfence Zen 13, please help this issue because we are using it on production ☹ Thanks Regards, Ahmad Yusran Siregar Information Security SHG Sioam Hospitals Group +6221 2566 8000 | Mobile +62 812-2110-1946 <image002.jpg>
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