Hi community,

we use PackageFence version 11 and authenticate to the CaptivePortal against 
RADIUS on a Windows Server 2016 (AD). Everything worked fine and we have not 
made any changes. Since about 1 week the login to the Captive Portal is no 
longer possible. After logging in, the user gets this message:

"Unable to validate credentials at the moment"

On the RADUIS server, the login attempt appears in the log and is also approved 
there. I have analyzed the network traffic with Wireshark and everything works 
fine:

  18    23.041211       1xx.xxx.xxx.2   1xx.xxx.xxx.13  RADIUS  98      
Access-Request id=157
  19    23.047808       1xx.xxx.xxx.13  1xx.xxx.xxx.2   RADIUS  162     
Access-Accept id=157

At the PacketFence I used

/usr/local/pf/bin/pftest authentication KNOWN_USER KNOWN_PASS

and the correct authentication source is also resolved, but the same error 
message appears:

Authenticating against 'RADIUS_PIR-DC01' in context 'portal'
  Authentication FAILED against RADIUS_PIR-DC01 (Unable to validate credentials 
at the moment) <--- same error as on WebUI
  Matched against RADIUS_PIR-DC01 for 'authentication' rule Default_Settings
    set_role : default
    set_access_duration : 12h
  Did not match against RADIUS_PIR-DC01 for 'administration' rules

How can I solve the problem or better narrow it down? Does anyone have a good 
idea?

best regards
mit besten Grüßen

Ronald Zestermann


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