Hi Forum -
I've got some issues with trying to sync my Visor with my new Win2k box.
I've been around the block with a couple of approaches and still am having
problems. I've been in touch with Handspring support which helped out a
little bit to get additional USB drivers unloaded, but I still have
problems.
I went to the Handspring site, went through the FAQ and found some items
addressing USB HotSync under Win2k. I downloaded the USB Reg Clean program
and the most recent HotSync manager app.
I've uninstalled the drivers, cleaned the registry and reinstalled the HS
manager. When I plug in my cradle and start a hotsync, I get the expected
"Found New Hardware - Handspring USB" message. However, before windows is
able to finish installing the needed drivers, I get this error message from
the "Found New Hardware Wizard":
"Completing the Found New Hardware Wizard
Handspring Visor
An error occurred during the installation of the device.
The installation failed because a function driver was
not specified for this device instance."
I thought that after the USB device enumerated, the installation of the
related drivers etc. was pretty much automatic and you didn't have to
specify anything.
Does anybody have any insight to my problem? I realize this is off topic
and has nothing to do with development per se, but I think Handspring can
only provide some canned solutions for support via email and I've heard bad
things about trying to get phone support (loooong hold times).
Thanks.
John
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