For prosperity: There's a procedure with customer support you can start to reclaim your e-mail account. The form can be started at https://security.live.com/acsr.aspx
You need to provide as much information as possible and hope customer support will help you out. Bert On 12/07/2011 15:06, Paul Asadoorian wrote: > I believe this sets a really bad precedent. I've seen similar cases like > this in the past, and we all come to the same conclusion that there just > may be no way to recover your email account. (Unless you steal a high > profile person's email account, like Sarah Palin). > > This means, if someone can guess you email account password or security > question answers, they can access your email and change the password to > lock you out. This can't be the case, can it? Its essentially saying > that someone can break into your house/shed/car, change the locks, and > then its not yours anymore. > > There has to be some path to re-claim your email account, via the ISP, > law enforcement, and the service provider... > > Cheers, > Paul > > On 7/12/11 8:29 AM, Aaron Melton wrote: >> Bert, >> >> Good advice: Don't make a point, make a difference. :) >> >> Aaron >> >> On 7/12/11 3:01 AM, Bert Van Kets wrote: >>> Thanks for the information guy. >>> Looks like my customer is pretty much out of luck. She had already >>> tried to guess the password and go through the reset password >>> process. No luck there. She also has gone to the police to file a >>> complaint. >>> I'll break the news gently and inform her she's been pretty stupid >>> and has to bear the consequences. >>> Bert >>> On 11/07/2011 22:04, Brian Erdelyi wrote: >>>> I'm not going to lecturer about using hotmail accounts for >>>> business. >>>> >>>> 1. Contact the employee for the password. Report it to the police >>>> if necessary. 2. Visit hotmail.com and try to reset the password. >>>> If the company doesn't have enough information to reset the >>>> password you'll have to report it to Microsoft. >>>> >>>> Your customer is not in a position to authorize you to hack >>>> Microsoft's servers. I would not recommend you do this. Your >>>> customer does not own the servers you propose to hack. >>>> >>>> Worst case, your customer needs to create a new email address. >>>> Consider it a lesson learned and have them register their own >>>> Internet domain. >>>> >>>> .b >>>> >>>> On 2011-07-11, at 7:44 AM, Bert Van Kets <[email protected]> >>>> wrote: >>>> >>>>> Hi guys, >>>>> >>>>> a customer of mine, who runs a shop, just dismissed an employee. >>>>> Just before leaving, the employee changed the password of the >>>>> hotmail e-mail address used by the shop. The owner of the shop >>>>> asked me to retrieve the password or at least to make sure the >>>>> e-mail address is rendered inoperable. >>>>> >>>>> The e-mail address contains the name of the shop and not a >>>>> person's name. It is clearly to be used by the shop. The request >>>>> to recover the password comes from the legal owner of the shop. >>>>> >>>>> As I'm very new in the InfoSec world I'd like to get advise from >>>>> the experts (yeah, that you lot). - Where can I get a template >>>>> for a document I can have the customer sign to allow me to hack >>>>> the hotmail address? - What is the best way to recover the >>>>> hotmail e-mail password? - Is there a way to render the e-mail >>>>> address inoperable? - Any other advise? >>>>> >>>>> Thanks. >>>>> >>>>> Bert _______________________________________________ Pauldotcom >>>>> mailing list [email protected] >>>>> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom >>>>> Main Web Site: http://pauldotcom.com >>>> _______________________________________________ Pauldotcom mailing >>>> list [email protected] >>>> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main >>>> Web Site: http://pauldotcom.com >>>> >>> _______________________________________________ Pauldotcom mailing >>> list [email protected] >>> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main >>> Web Site: http://pauldotcom.com > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > _______________________________________________ Pauldotcom mailing list [email protected] http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
