Apologies, meant for this to go to Mike...

On 12/13/2010 2:25 PM, Diana Orrick wrote:
Hello Mike,

I'm still having issues, getting ERROR: 403: Service Error
on a simple download attempt using PCA for patch 119254

When I look at "settings" & "manage users" the display
appears to have myself, orr...@fsu.edu and my cohort
tkitter...@fsu.edu associated with an expired Support
Identifier 17029740 instead of the correct one 17049317.
I have tried to change this without having it 'stick'.

Can you help me determine why I'm still getting the 403 ERROR?

thanks for any help!



On 12/13/2010 1:55 PM, Mike Brown wrote:
Please note there was an issue with the new download server this morning where correctly entitled downloads were being incorrectly rejected. Apologies for any inconvenience. Please retry any failed downloads that you believe should have worked.

Thanks
Mike Brown  (filling in for Don O'Malley)
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Michael Brown | Principal Product Strategy Manager
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--

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
         Diana Mayer Orrick, System Administrator
 Information Technology Services, Florida State University
       Contact:   orr...@fsu.edu   --   (850) 645-8009
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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