>to which I say:
>May 23, 2002
>Dear Velocityupgrades.
>Whatever your problems are, they are not a reason for ignoring people
>who have paid you for goods that have not been sent or received. Your
Just a short lesson from someone who works with attorneys all day on
how to get what you want from a less-than-forthright company:
[typed on a nice piece of 8.5x11" paper]
I.M. Peeved
1 Infinite Loop
Wheresmyram, OK 55555
Thursday, May 23, 2002
Velocity Upgrades
(You can look up their address
on this list's archives)
RE: Order Number XXXXXX
Dear sir or ma'am:
The purpose of this letter is to request information on the status of
my recent order of X 128MB 168-pin EDO DIMMs placed April 26, 2002.
Please cancel my order if the items have not shipped by five business
days following receipt of this letter, and notify me in writing that
the order has been canceled.
Efforts to contact you through other means have been unsuccessful.
Please be aware that failure to respond to this request will result
in a complaint being filed with the (Your State) State Attorney
General's Office. Credit card charges for this order will also be
placed on hold, pending investigation by Visa.
Thank you for your prompt attention to this matter.
Sincerely,
I.M. Peeved
cc: Your Lawyer's Office (if you have a family/business lawyer).
[end of letter]
You should send this in a full-sized letter envelope or USPS Priority
envelope, via registered mail. This will ensure that someone at
Velocity actually reads it. Regular business-sized envelopes sent by
standard mail often get stacked in someone's in-box.
This letter will not only inform Velocity (or whomever) of your
complaint, but provides hard-copy evidence of your problem should you
later have to file a complaint or cancel charges with your credit
card company. The folks at Visa love things like this; it makes
their job a thousand times easier, and usually expedites cancellation
of charges.
Snappy e-mails will get you nowhere, except that they may make you
feel good to have the opportunity to vent some steam. And as far as
I know, Visa and fraud investigators won't consider e-mails as
evidence/receipts/proof of purchse except in the most extreme cases.
I know this is somewhat off-topic, but it is very appropriate for
anyone having troubles with mail/internet order companies. Works for
me every time, with a few exceptions where I have actually had to
file a complaint.
--
--Chris
PM 7500/604e 200Mhz
4 gig SCSI
256 megs
OS 8.6
(This machine rocks!)
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