At 09:07 PM 1/10/02 -0600, Barry Aronson wrote the following: >Hello Listers! This query is mainly addressed to all of you who have >sufficient experience and or knowledge on the subject of DSL for the home >or a SOHO Business. Are the subscribers mainly paying for a watered down >version of an Asynchronous Digital Subscriber Line? The G-Lite is not >really a DSL is it? So in essence the industry is offering a diet version >of a DSL for the price of and sometimes above the cable modem subscriber rates.
G.lite is also known as Universal ADSL. It is different from standard DSL in that is doesn't use a splitter, can use existing copper telephone lines further than 18,000 feet from the central office (DLC or Digital Loop Carrier), and uses a special G.lite modem. G.lite is limited to 1.5-Mbps downstream and 512-Kbps upstream. See http://www.ieee-occs.org/dsl_lite/sld001.htm >If any or all is the case, then why besides service and help desk >facilities is the DSL for the home so erratic and vary so much from >company to company? >I have looked into DirectPC and Earthlink and for the life of me can not >see a material difference in any of the services. > >Anyone who has opinion, knowledge and or advice please respond. I can offer an opinion on help-desk support. Help-line personnel are not exactly the highest paid employees in a company. These are entry level positions at or just above minimum wage and usually only require a previous knowledge of computers or an entry level junior college course in computers. I know from experience because several Earthlink employees have taken courses that I teach or have taught (C, C++, Introduction to Computers, etc.) From my own experience (I was a system programmer who was also responsible for our in-house e-mail system), as second level phone support (help-desk was first and if they couldn't solve problem it was turned over to me) I can swear to the never ending parade of "<adjective> people" with "<adjective> questions". However, you can never let your personal feelings interfere and should always treat the caller with respect (just like being a teacher) and try to solve the problem or answer the question as best as you can. In our company their was always second level support for all products so users could always get an answer and a solution to their problems. If the help-desk personnel couldn't do it, then it was passed along to second-level support (usually the person responsible for that product or system). There is no earthly way a help desk person can know everything about every single program and problem that occurs. They do their best with what they have. It works both ways, some users are too "<adjective>" and should never be allowed near a computer and some help desk personnel are too "<adjective>" to be hired. -- Gerry Boyd ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
