Carol, Well, at least I got to talk to a supervisor, who told me that hanging up on a call is VERY serious - and the individual(s) that end up doing this can and do get disapplined. Turns out the hang-up button on the phone is nonitored, and when a tech person ends up using it, every case is invenstigated, and approprate action taken.
Dont know what happened to those that hung up BUT hope they learned a lesson. Dell is an interesting situation - a good friend has a Dell system and has had very excellent support, so he has told me. BUT, like everything these days, I get to wonder how well trained are support personel to deal with customers, not just one or two companies, but pretty much all companies now. Guess only time will tell what ultimately happens. Ralph Ralph: Sorry to hear of your difficulties in dealing with ATT's tech support but am glad that you got the problem resolved. Just wanted to add that I recently experienced several tech support "hang-ups" by Dell tech support in trying to troubleshoot a networking problem for a friend. When I see their TV ads claiming that their tech support is consistently rated #1, I have to laugh. I wonder who does the rating! Carol Warman Computers Were Us, Inc. [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ______________________________________________________ > Well, after ending up talking to around 7 level 1 support people (a > number of them had the gall of actually hanging up on me in the middle > of my trying to explain what the problem was) and several level 2 > support people (had 1 or 2 at this level also hang up on me - unreal), ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
