Date: Mon, 4 Aug 2003 06:50:20 -0400 From: "Kathleen" <[EMAIL PROTECTED]>
> Not only did the tech not know about extension tubes, but he was > arrogant, as well. I've never had to call them about anything before, but when > you get that kind of treatment for just asking a simple question (including > not > getting an answer), I'm sorry I invested in their equipment at all. The trouble is to get through to the right person. A few month ago I odered a replacement rail for my slide copier attachment. When I called Pentax they gave me answers like this : "I don't know what this is"; "we don't have it ; "we don't make it anymore" ; "it does exist only in Japan" etc. Finally I came through to a person who obviously was something like a replacement part store keeping manager who told me: "of course we have it" ... I got the rail the next day. The upshot from this is: Be nasty and insistent In my impression their sales management is poorly trained. Some of them don't seem to know much about their own products. > In addition, I phoned them on Friday at about 10:00 a.m. their time. He > told me that they were closing for the day in 2 hours (nice > hours for > customer service), and maybe they would call me back on Monday if someone knew > the > answer to my question. > > Kathy L. I think you would get the same kind of treatment by many other companies these days. Service costs are high with no ~immediate~ turn around. Alexander __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com
