The biggest problems I run into with repair orders these days are 1) the repair instructions are ignored, and 2) the item is not checked (I mean no checks) for spec compliance after "repairs." These arise with ever more frequency and I suggest that wherever possible one make provisions for these possibilities in procurement procedures.

Otis Wright


Alan Chan wrote:


After 2 weeks of waiting, my MX was finally ready to be pick up this afternoon. Consider they asked C$190 for labour & C$35 for parts, they must did hell of a job to ask that much. I attached my FA24 and brought the camera outside the service centre and see if it focused at infinity. Shocking, totally shocking!!! The lens hit infinity when the subject is 1 meter away. I knew something was wrong and talked to the guy, and he didn't believe me and said it was my lens (why am I not surprised by his reaction?). He tried 2 of his own lenses and confirmed the problem. Needless to say, I was totally fed up. What else did they fix if the focus wasn't fixed properly. I check the printed invoice carefully and it explicitly said focus adjusted (yeah right). And to make the matter worse, they adjust the meter and replaced the velvet straps with the foams. Gee... I did not even ask for that because the meter was dead on and the straps were in tip top condition. What the hell were they thinking? I had those velvet straps installed 2 years ago and now I have to paid extra just because of their idiotic mistake? They didn't fix anything I requested, but "fixed" things that were perfectly fine. How the hell they stay in business if they could not even do a simple job like this??? And $35 for those stupid foams? Gee... I think I am ready to smash the MX right in front of the manager if he couldn't give me a satisfied answer next Tuesday. Sorry I have to vent here, I feel better now...

Alan Chan
http://www.pbase.com/wlachan

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