Bill wrote: Okay, here's a suggestion for you MBA's out there. Put more emphasis on customer service and employee appreciation, instead of the bottom line and you'll still turn a profit.
Here,here. I had a conversation with another lab manager today. The gist of it was that if our company was really interested in good customer service, instead of just paying lip service to it, it would staff it properly instead of minimally, pay enough to hire decent help, and get and keep the machines running and printing properly. This is after a month of to get my chemistry where I wanted it (although it was running in control (marginally) most of the time). I am one of the few lab managers who understands enough about the chemistry to want to and be able to do this. We're also using a brand of chemistry that most do not like and it seems hard to get and keep in good versus marginal control. The labs turns 70%-75% profit, those changes might drop it 5%. Butch Each man had only one genuine vocation - to find the way to himself. Hermann Hesse (Demian)
