Hi Rob There is also the possibility that the focus on the d-lab is off a touch. I never worked with a d-lab, but the frontiers have a routine that focuses the 3 lasers, so I assume the same is true with the agfa. Try giving them a negative you know is in sharp focus and see how the result comes out. It is also possible that they don't realize that their machine has drifted out of focus. That happened to me at Eckerds. My analog Fuji was a touch soft. I didn't notice until a new customer brought in a large order, complained that it was soft, took a couple frame to be printed at a competitor and brought them back. I then got to adjust focus on the machine without the proper focus neg. Luckily I have a masters in "seat of the pants". :) It is also possible that they keep their focus slightly soft to minimize dust spots. An old pro lab I used to use did that.
Butch
