Everyone at one time or another has a horror story concerning production company support of a product they purchased. It's just about impossible not to have problems sometime. Company's, like people, make mistakes. My experience with Pentax USA has been just fine. I have had fairly quick and satisfactory service when needed.When I have sent a product to them they have told me before hand how long the turnaround time will be, and they have been right. Any questions I have asked on the phone, or by e-mail, have been answered promptly and courteously. - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
