I've had very good experiences with Pentax Service in the past. It's just this one time.
My K100 D was sent in last year because paint chips from somewhere had gathered on the focusing screen, some covering the text display. I might have been able to clean it myself, but: a. I wanted to know where the paint chips were coming from, and b. I've scratched more than one focusing screen when removing or installing them on my LX, PZ, and MX cameras. The camera came back good as new. They even replaced the dented and scratched cap on the control dial. And I've had my LXs into them on several occasions for CLA at which time they replaced the shutter box for the newer version with out being asked. Although they did not replace the top cover as I had asked on one of the LX bodies, but instead painted over the brassed and dented parts with thick black glossy paint using a small brush. Looked like I'd done it myself on a bad day. Guess they no longer had the part, or didn't want to go through the resealing process. And they repaired two AF280 flash units for me good as new. (for a stiff price) So I was really just wanting to see if their service quality was going downhill in general, or was it just this one instance. 50/50, it seems. Much better than Kodak, who refused to repair my 2 year old LS 443 digital, offering instead to sell me a newer upscale model refurb LS 540 for $20 more than they were selling them as refurbs on their website. I called them on it, they held firm. Gee - never had a Kodak camera (nor bought any film) since. (still have plenty of film in the freezer - god knows when I'll ever use it) :-) Joseph McAllister Pentaxian On Sep 18, 2008, at 05:58 , Paul Stenquist wrote: > I just had a very good experience with Pentax Service. Some may > recall that I dropped my AF 540FGZ on its nose. On a hard floor. The > zoom motor quit working and the case and wide angle diffuser were > damaged. I sent it to Pentax Colorado. They fixed it for $119. I got > it back today, and it's as good as new. Shot with it this afternoon. > Looks new as well. > > I also had a good experience with my K10D, which didn't focus > correctly with DA* lenses, although it was fine with other autofocus > lenses. Sent it in without the lenses, which I need on a regular > basis. It too came back working perfectly. > > My K20D has focused very nicely from the start. Some minor > adjustments of focal points proved beneficial with some of my > lenses, but I have no complaints. It's been a great workhorse of a > camera. I have 15,000 exposures on it now. > Paul > On Sep 17, 2008, at 5:25 PM, David J Brooks wrote: > >> On Wed, Sep 17, 2008 at 4:20 PM, Scott Loveless >> <[EMAIL PROTECTED]> wrote: >>> Joseph McAllister wrote: >>>> In June, I sent my K10 D and an old FA 28-105 mm lens in for >>>> repair. >>> -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
