On Nov 3, 2008, at 11:55 AM, Igor Roshchin wrote:
... Of course, you have to be alert with all low-margin mail-order
companies, especially NY/NJ-based, including B&H. And the typical
somewhat
"rough" manner of the customer service-client relation typical to NYC
appears rude to people living, say, in MidWest. ...
I would not include B&H Photo in the same class with BuyDig and other
"low-margin mail-order companies".
B&H Photo is a huge operation, with a massive brick and mortar store
and several enormous warehouses, probably a couple billion dollars in
business annually. I've been doing business with them for 20+ years,
to the tune of several to tens of thousands of dollars a year, and
there has *never* been a case when a problem of any kind was not
professionally and effectively handled, in a timely manner.
They are the premier professional photographic retailer in the United
States, and possibly the world. They may be gruff on the phone but,
hey, I grew up in New York too.
"So waddaya want? Pleasantries? Dis is biz'ness." ]:-)
Godfrey
--
PDML Pentax-Discuss Mail List
PDML@pdml.net
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
