In a message dated 13/12/01 13:39:12 GMT Standard Time, Malcolm writes: << John wrote: An lost/damaged shipment rate of 1 in 20 is extremely common amongst all the major carriers operating from the USA. Our shipping companies may be the last bastion of the old "we don't give a s**t" method of quality control. My reply: This is just not acceptable today. Why should we expect a poor service at a high cost? >> I was rather surprised at this figure, but I suppose that John was speaking of couriers operating from USA. I think when we used Parcelfarce (UK Post Office "courier" arm) the delays were interminable, packages were claimed as lost then turned up when PF couldn't trace. By all accounts, they have improved, somewhat. I think in 3 years of importing, we might have had one parcel slightly damaged. This is as much to do with the skills of the packers as the bloody-mindedness of the shipping agent. OTOH, I do agree very much that the level of service received often does not warrant the expense involved. And I understand both UPS and Fedex just raised their prices by 3.5%.
Kind regards from sunny Brighton Peter - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
