:-| We can only dream of good service here in the Philippines ... where Pentax bodies are assembled(!). If something goes wrong and it get sent off to Japan!
Bong 2009/6/3 Ralf R. Radermacher <fotor...@gmx.de>: > My K10D has contracted a focussing problem. Optimum sharpness in the > viewfinder and the AF confirmation in the display are way apart, with > the AF signal being correct. > > Well, not to worry, I thought, let's give a call to the great Pentax > service guys at Hamburg and find out what can be done about it. Just a > quick click to the pentax.de website for their phone number.... > > YIKES!!! No more Pentax number, instead the address and number of a > company I had never heard of. Ah well... the announced restructuring, > the move of Pentax Europe to Paris and the disbanding of Pentax' own > service department in Hamburg which had an outstanding reputation over > many years. > > OK then, sigh, dialling the new number. A woman answers the phone with > "Canon Service xyz... can I help you?" > > Canon Service??? WTF??? Oh yes, they've also been appointed Germany's > only official Pentax service a week ago, she explains. > > No, sorry, she goes on, no idea what might be the trouble with my > camera. But I could mail it in for an inspection. Their turnaround > times? Oh, some 4 to 5 weeks. WHAT??? After over 30 years of a Pentax > service where 2 weeks were already considered as rather long? > > Listen Hoya, one of the main reasons for Germans to buy Pentax was the > greatest service on earth provided by your folks in Hamburg. No, you > haven't just shot yourselves in the foot. You've nuked them off. Both. > > Still fuming, > Ralf > > -- > Ralf R. Radermacher - DL9KCG - Köln/Cologne, Germany > Blog : http://the-real-fotoralf.blogspot.com > Audio : http://aporee.org/maps/projects/fotoralf > Web : http://www.fotoralf.de > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Bong Manayon http://www.bong.uni.cc -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
