----- Original Message -----
From: "Rob Studdert"
Subject: Re: Kudos to Paul C Buff
Paul Buff has been very successful by having a very customer oriented
business model.
I'm surprised that they weren't able to replace the capacitor (presuming
that is all that was wrong). I recall when he first put his lights on the
market that they were pretty much from parts available at Radio Shack.
He obviously discarded his 10% PITA customers long ago!
If you are truly customer oriented, you don't need to discard customers.
William Robb
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