My PDML Annual arrived with three pages that had printing problems. I
sent them a message via their web-form on Saturday morning, the 24th.
Despite their claims that they respond within three hours (or a little
longer on Saturdays), I didn't get a response on Saturday or Monday.
I sent filled out the web form again on Tuesday. They responded within
the half-hour with a return shipping label email and a separate message
with instructions and the word than another book had been ordered for me.
The book arrived today and it's fine.
So, while they didn't respond to my initial complaint for some reason,
they certainly handled the problem well once dialog was established.
My two cents.
Cory
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